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Legal Notice

Privacy Policy & Terms of Use of the Website

Updated on 12 November 2026

Owner of the website

CONDITIONS OF USE AND CONTRACTING OF THIS WEBSITE papagayotenerife.com

In compliance with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce and in accordance with the General Data Protection Regulation (RGPD), the identifying details of the owner of the Web Portal on which you are browsing are:

Owner
Restensur, S.L. (hereinafter, Papagayo Tenerife)
Registered address
CL/ Eucaliptus 15, Edf. Eucaliptus II Los Cristianos 38650 – Arona.
Mercantile Register
Registered in the Mercantile Register of Tenerife in Volume 2.763 of the General Section of INSCRIPTION 1ª , folio 67, Page TF-37.944.
CIF
B-38839742
Email
reservas@papagayotenerife.com

1. Purpose and acceptance

This legal notice regulates the use of the website: www.papagayotenerife.com. Browsing the website www.papagayotenerife.com confers the condition of user of the same and implies full and unreserved acceptance of each and every one of the provisions included in this Legal Notice, which may undergo modifications. The User undertakes to make proper use of the Web site in accordance with the laws, good faith, public order, traffic uses and this Legal Notice. The User shall be liable to RESTENSUR and to third parties for any damages that may be caused as a result of non-compliance with this obligation.

2. Conditions of access and use

The Website and its services are freely accessible and free of charge. The User guarantees the authenticity and timeliness of all data provided to RESTENSUR and shall be solely responsible for any false or inaccurate statements made.

The User expressly undertakes to make appropriate use of the content and services offered and not to use them for:

  • Disseminating criminal, violent, pornographic, racist, xenophobic, offensive, terrorist apology or, in general, against the law or public order.
  • Introduce into the network computer viruses or carry out actions that may alter, damage, interrupt or generate errors or damage to electronic documents, data or physical and logical systems of RESTENSUR or third parties; as well as hinder the access of other Users to the Website and its services.
  • Attempt to access restricted areas of the computer systems of RESTENSUR or third parties and, if applicable, extract information.
  • Infringe intellectual or industrial property rights, as well as violate the confidentiality of RESTENSUR’s or third parties’ information.
  • Impersonate another User, a public administration or a third party.
  • Reproduce, copy, distribute, make available or in any other way publicly communicate, transform or modify the Contents, unless authorised by the holder of the corresponding rights or it is legally permitted
  • Collect data for advertising purposes and send advertising of any kind and communications for sales purposes or other commercial purposes without prior request or consent.

All contents of the Website, such as texts, photographs, graphics, images, icons, technology, software, as well as its graphic design and source codes, constitute a work whose property belongs to RESTENSUR, and none of the exploitation rights over them may be understood to be transferred to the User beyond what is strictly necessary for the correct use of the Website.

In short, users accessing this Website may view the contents and make, where appropriate, authorised private copies, provided that the elements reproduced are not subsequently transferred to third parties, nor are they installed on servers connected to networks, nor are they subject to any type of exploitation.

Likewise, all trademarks, names or distinctive signs of any kind that appear on the Website are the property of RESTENSUR, and it may not be understood that the use of or access to the Website grants the User any right over them. The distribution, modification, transfer or public communication of the contents and any other act that has not been expressly authorised by the holder of the exploitation rights are prohibited.

Purpose For what purposes do we process your data?

RESTENSUR informs the User of the existence of a personal data processing created with the data obtained on the website by and for RESTENSUR and under its responsibility.

PURPOSES OF PROCESSING

  • To enable users to browse the website, thus allowing access to the information and content available on the Platform.
  • Contacting the user, responding to requests, petitions or queries that may arise from the use of the different forms on the Platform.
  • To adopt all applicable protection measures in accordance with current legislation, including the possible anonymisation of personal data by applying the appropriate techniques available for this purpose. Therefore, in this area, anonymisation and pseudonymisation treatments may also be carried out for the better protection of your personal data.

This file has been created for the purpose of providing information on the provision of the services offered by the Portal.

How long will we keep your personal data?

The personal data provided will be kept for the period of time determined on the basis of the following criteria:

CONSERVATION CRITERIA

  • In general, your data will be kept for these purposes for the time that is essential and necessary to enable you to correctly browse and use our platform and the content available through the same that you access.
  • With respect to the data associated with your browsing profile, in relation to the analytical cookies that you have accepted as indicated in the cookies policy.
  • For the time necessary to correctly deal with your requests and/or specific requests according to each case.
  • As long as the user’s personal data is processed, including the conservation of such data for the legally stipulated periods, and regardless of the legitimate basis for processing.

Legal basis What is the legal basis for the processing of your data?

The legal basis for the processing of users’ personal data is the contractual relationship and the data subject’s own consent.

Likewise, the prospective offer of services is based on the consent requested from the user without the withdrawal of this consent conditioning the execution of other purposes.

To which recipients will your data be disclosed?

The data collected on this website through the corresponding forms will be communicated to other companies that are responsible for the processing of personal data, and that will only process the data in accordance with the strict indications that RESTENSUR establishes with said data processors. In any case, the data will be communicated within the European Union and only for the purposes indicated above. Within the framework of the communications indicated in the previous paragraph, international transfers of data may be made to third countries or international organisations, for which there is an adequacy decision by the European Commission.

Rights What are your rights when you provide us with your data?

Users of the website owned by RESTENSUR are guaranteed the rights established in the legislation on Personal Data Protection:

  • Firstly, users have the right to obtain confirmation as to whether or not RESTENSUR is processing personal data concerning them.
  • Users shall have the right to access their personal data, as well as to request the rectification of data that are inaccurate or, where appropriate, to request their deletion when, among other reasons, the data are no longer necessary for the purposes for which they were collected.
  • Users have the right to oppose the processing of their personal data, so RESTENSUR will stop processing their data, unless there are legitimate, compelling reasons, or the exercise or defence of possible claims.
  • Users have the right to request RESTENSUR to limit the processing of their personal data when the requirements of the EU Regulation 2016/679 RGPD are met.
  • Users have the right to receive in a structured, commonly used and machine-readable format the personal data concerning them that they have provided to RESTENSUR, or to request RESTENSUR to transmit them directly to another controller when technically possible.
  • Finally, we inform that any interested party may file a complaint with the Spanish Data Protection Agency, especially when they have not obtained satisfaction in the exercise of their rights.

RESTENSUR informs the user of the purposes for which it will use the personal data collected on this Website in the various forms:

3.1.) Contact Form.

RESTENSUR informs you that your e-mail address will be entered into an automated file (e-mail) in order to provide you with information about our services and projects or any other information requested by e-mail. In accordance with the provisions of the preceding paragraphs, RESTENSUR undertakes not to transfer, communicate or share the data with third parties without your express approval. Likewise, RESTENSUR will cancel or rectify the data when they are inaccurate, incomplete or no longer necessary or relevant for their purpose, in accordance with the provisions of EU Regulation 2016/679 European Data Protection Regulation RGPD and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and Guarantee of Digital Rights LOPDGDD.

3.2.) Registration on the distribution list for offers and promotions.

RESTENSUR informs you that your e-mail address will be entered into an automated file (distribution list) in order to provide you with information about our news and offers by e-mail. In accordance with the provisions of the preceding paragraphs, RESTENSUR undertakes not to transfer, sell or share the data with third parties without your express approval. Likewise, RESTENSUR will cancel or rectify the data when they are inaccurate, incomplete or no longer necessary or relevant for their purpose, in accordance with the provisions of current data protection regulations. Users may revoke the consent given and exercise their rights of access, rectification, cancellation, opposition, limitation, deletion and portability by writing to the address below, duly identifying themselves and visibly indicating the specific right being exercised, on the website itself or by post.

RESTENSUR adopts the corresponding security levels required by the Regulation on Security Measures approved by Royal Decree 1720/2007, of 21 December. However, RESTENSUR assumes no liability for damages arising from alterations that third parties may cause to the user’s computer systems, electronic documents or files. RESTENSUR may use “cookies” during the provision of services on the website. Cookies are physical files containing personal information stored in the user’s own terminal. The user has the possibility of configuring his or her browser in such a way as to prevent the creation of cookie files or to warn of the same.

Our policy with respect to e-mail is to send only communications that you have consented to receive. If you prefer not to receive these messages by e-mail, we will offer you the possibility of exercising your right to cancel and waive the receipt of these messages, in accordance with the provisions of Art. 22 of Law 34/2002 of Services for the Information Society and Electronic Commerce LSSICE.

3.3.) Links you click in our messages.

When we write to you by email, text message or WhatsApp, we record which links in those messages you click and when, and we keep it in your customer record. We do this to learn which messages you find useful and to send you fewer, better ones.

We only record the link, the message it came from and the time. We don’t record whether you open a message. Your IP address and browser are used only at that moment, to set aside automatic clicks made by email filters, and are not kept.

The legal basis is RESTENSUR’s legitimate interest (Art. 6(1)(f) GDPR), in addition to those listed under “Legal basis”. If you said yes to this measurement in your preferences, the basis is your consent, which you can withdraw in the same way.

We keep it for 25 months.

You can object at any time through the “No quiero que se apunte” (“I don’t want this recorded”) link at the bottom of every email, or by writing to us at the address in section 5. From then on we stop recording it, including for messages you already have, and you will keep receiving our messages as before: objecting to this is not unsubscribing.

This processing is carried out by Sound Republic AI as data processor, on behalf of RESTENSUR and following its instructions.

3.4.) Pages you view after clicking.

If you arrive on this website from one of those links and accept “Measurement” in the cookie notice, we link that visit and later ones to your profile: which pages you view and when. We do this to learn which events interest you.

For each page we keep its address, without anything after the “?” sign, and its title. We don’t keep your IP address, your browser or the site you came from.

The legal basis is your consent (Art. 6(1)(a) GDPR), the one you give when you accept “Measurement”. We keep it for 25 months. As in section 3.3, Sound Republic AI carries it out as data processor.

To know that this browser is linked to your profile we use the sr_vinculo cookie, listed in the cookies policy.

You can withdraw it at any time by turning off “Measurement” under “Cookie preferences” at the bottom of any page, or by objecting as described in section 3.3: either one ends the link. Withdrawing doesn’t delete what has already been recorded, which is kept until its period ends; if you want it deleted, you can ask for it like any other right under “Rights”.

3.5.) How many times each event is viewed.

Each time someone opens an event’s page, this website’s server adds a visit to that event’s counter. We do this to learn how many people view each event and how many of them go on to buy tickets on this website.

We don’t use cookies or store anything on your device, and the counter doesn’t know who you are: it only adds a visit at the hour it happens. Your IP address is used at that moment to work out which city the event is viewed from, and isn’t kept. Your browser is used only to leave out visits from automated programs.

The legal basis is RESTENSUR’s legitimate interest (Art. 6(1)(f) GDPR) in knowing how its website works. As in section 3.3, Sound Republic AI carries it out as data processor.

If you accept “Advertising” in the cookie notice, Meta and TikTok also receive a notice when you open an event’s ticket purchase, to measure their ads. That notice is only sent with your permission, and you can withdraw it like the rest, under “Cookie preferences”.

3.6.) What we know about your tastes.

From the Papagayo Tenerife events you buy tickets for or attend, we infer the music style you like. We also use your municipality, inferred from your postcode; your age range, inferred from your date of birth; and the preferences you have given us, such as your gender or the music style you like.

We use this for two things. To tailor marketing communications to your tastes, only if you have agreed to receive them (art. 6.1.a GDPR): if you withdraw that permission, we stop using your tastes to send you anything. And to learn, without identifying anyone, which audience each music style has and plan events accordingly, based on RESTENSUR’s legitimate interest in programming what its audience enjoys (art. 6.1.f GDPR). As in section 3.3, Sound Republic AI does this as data processor.

What we infer is recalculated with each event and deleted together with the rest of your data, or earlier if you object. You can object at any time to us inferring your tastes, and ask us to correct or delete your preferences, by writing to reservas@papagayotenerife.com.

These inferences have no legal effects on you and do not significantly affect you: they only decide which offers and news we show you.

4. Procedure in the event of unlawful activity

In the event that any user or third party considers that there are facts or circumstances that reveal the unlawful nature of the use of any content and/or the performance of any activity on the Web pages included or accessible through the Website, he/she must send a notification to RESTENSUR duly identifying him/herself, specifying the alleged infringements and expressly declaring, under his/her responsibility, that the information provided in the notification is accurate.

5. Contact Details

All notifications and communications between users and RESTENSUR shall be considered effective, for all purposes, when made by post or e-mail.

Address
C/ Eucaliptus, 15, Edif. Eucaliptus II, C.P. 38650, Los Cristianos, Arona, Santa Cruz de Tenerife.
Contact e-mail
reservas@papagayotenerife.com

Users may contact the Data Protection Department to resolve any queries related to the processing of their personal data at the same postal address provided.

6. Modification and updating of the policy

This policy may be modified at any time, being duly published on this site, due to changes in legal requirements, changes in jurisprudence and, in general, changes in the actions and strategy of RESTENSUR. The publication and access by users will be carried out through this website, it being understood that the relations established with them, prior to the change, will be governed by the rules in force at the time when the website was accessed for its establishment.

Consent management

To manage the cookies and similar technologies used (tracking pixels, web beacons, etc.) and related consents, we use our own consent management tool.

The legal basis for the processing of personal data in this context are Art. 6 (1) lit. c GDPR and Art. 6 (1) lit. f GDPR. Our legitimate interest is the management of the cookies and similar technologies used and the related consents.

The provision of personal data is neither contractually required nor necessary for the conclusion of a contract. You are not obliged to provide the personal data. If you do not provide the personal data, we will not be able to manage your consents.